Parent Membership Agreement

This Parent Membership Agreement (“Agreement”) is between The Sitters Club L.L.C., a Utah limited liability company (“Sitters Club,” “we,” or “us”), and the parent or legal guardian who applies for membership (the “Family” or “you”). You accept it when you submit your membership application. It works together with our Terms of Service, Privacy Policy and Liability Waiver.

1. What Sitters Club provides

• Sitter screening: every sitter completes an application, a personal interview and a background check through Checkr before families can book them.
• Booking: access to the parent dashboard to find and book sitters’ open hours.
• Payments: secure online payment for each booking, with your sitter’s pay sent to them after the sitting.
• Ratings: a private rating after each booking to keep quality high.

We don’t guarantee that a sitter will be available for every request.

2. Sitters are independent

Sitters are independent contractors, not employees or agents of Sitters Club. We don’t direct or supervise the care a sitter provides. You and your sitter agree on house rules and duties for each booking, and either of you may decline a booking.

3. Membership plans

• Yearly: $299 a year — unlimited bookings. New members get one month free on their first year: $274.08 for the first 12 months, then the full yearly price each year after.
• Monthly: $30 a month — unlimited bookings.

A $5 booking fee applies to each sitting. Memberships renew automatically until you cancel from your Account page. When you cancel, you keep access until the end of the period you’ve paid for. Membership fees are non-refundable except where required by law. You can switch plans at any time; Stripe credits unused time on your old plan.

4. Booking payments

• When you book, you pay your sitter’s hourly rate for the hours booked plus a $5 booking fee, by card through our payment processor, Stripe.
• Your sitter receives 100% of their hourly pay. We hold it and send it to your sitter the day after the sitting. The booking fee is what Sitters Club keeps.
• If you need your sitter to stay past the booked end time, you agree to pay them for the extra time at the same hourly rate.

5. Cancellations

• 2+ hours before the start: full refund of the sitter pay. The $5 booking fee isn’t refunded, but the booking won’t count toward your monthly allowance.
• Less than 2 hours before, or a no-show: no refund. Your sitter still receives their pay for the time they held for you.
• If your sitter cancels: you get a full refund, including the booking fee, and we’ll try to find a replacement (not guaranteed).
• To cancel, email hello@thesitters.club or reply to your booking confirmation.

6. Background checks

Every parent member also completes a background check through Checkr before booking. You pay the check fee when you order it, and it isn’t refundable once ordered. You’ll review Checkr’s disclosure and give consent on their secure form.

7. Your responsibilities

• Keep your profile accurate, including each child’s age, allergies, medical conditions, medications and special needs.
• Provide a safe home and tell your sitter about pets, pools, firearms (which must be stored locked and unloaded) and other hazards before the booking.
• Give your sitter house rules, bedtimes and emergency contacts, and stay reachable by phone during every booking.
• Return on time, and make sure your sitter has a safe way home after late bookings or if they’re a minor.
• Tell your sitter about any cameras or recording devices in your home.
• Treat sitters with respect. Harassment, discrimination or unsafe behavior ends membership immediately.

8. Emergencies

In an emergency, your sitter will call 911 first, then you, then Sitters Club. You authorize your sitter to seek emergency medical treatment for your children if you can’t be reached, and you’re responsible for any resulting costs. Sitters give medication only with your written instructions for that booking. Please report any injury or safety concern to hello@thesitters.club within 24 hours.

9. Privacy and photos

We share your name, address, children’s details and booking instructions only with the sitter you book, and we never sell personal information. Sitters may not post photos or information about your children or home without your written consent. Ratings are private.

10. Booking through the club

While you’re a member, please book sitters you meet through Sitters Club only through Sitters Club. Arranging paid sittings privately to avoid club fees may lead to removal from the club.

11. Liability

We screen sitters with reasonable care but can’t guarantee any sitter’s conduct. To the extent allowed by Utah law, Sitters Club isn’t liable for injury, loss or damage caused by a sitter, a family or anyone else, except where caused by our own gross negligence or willful misconduct, and our total liability is limited to the membership fees you paid in the 12 months before the claim. You agree to indemnify Sitters Club against third-party claims arising from your breach of this Agreement, inaccurate information or unsafe conditions in your home. See also the Liability Waiver.

12. Ending membership

You can cancel any time from your Account page. We may suspend or end a membership immediately for unsafe conduct, non-payment, mistreatment of a sitter or a serious breach of this Agreement. Amounts owed for completed bookings remain due.

13. General

This Agreement is governed by Utah law. We’ll first try to resolve any dispute informally for 30 days, then in the state courts of Utah County, Utah. We may update our fees or policies with 30 days’ email notice; continuing to use the club after that means you accept the change. If any part of this Agreement is unenforceable, the rest stays in effect.